Cancellation & Return Policy

Cancellation Policy

Defashion Merchandise reserve right to cancel any order without any explanation. We ensure you, communication of cancelation of an order or refund will be done in a reasonable time.
1) You can cancel the order from the My Order Section in Account before the order is dispatched.
2) If the order is already shipped, we won’t be able to cancel it. However, you can refuse to accept the shipment and the amount will be refunded to your account.
3) The full amount will be refunded to your account, including your shipping charges if any.

Returned Policy

Return / Replacement Criteria
Item is physically damaged/defective
Wrong item delivered
Wrong color
Wrong style
Wrong size
Wrong quantity
Missing parts / accessories
Return Period after Delivery or Installation
Lifestyle : Clothing, Footwear, Watches, Eyewear, Fashion Accessories and Sport Fitness Equipment.
07 Days
Precious Jewellery, Footwear Accessories, Travel Accessories, Beauty and Grooming Accessories.
02 Days
Home : Furniture, Home Decor, Home Furnishing, Home Improvement Tools, Household Items and Pet Supply
05 Days
No Returns categories : Lingerie (bottom-wear), Inner-wear, Socks, Clothing Freebies, Home Care, Baby Care Supply, Beauty and Grooming, Gift Cards,Oil, Cleaning solutions,Perfumes, Deodorants, Gels, Polish, Liquids, Personal Hygiene & Product on Sale. 
No Returns

Refund Policy 

1) If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation. If payment was made by redeeming your wallet balance then, then refund will be instant post order cancellation, which can be later transferred into your bank account, by contacting your used wallet customer support team.
2) There are two ways to return the product to us:
  • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  • Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of DeFashion discount coupons for future purchase, provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

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